Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Veristays360 Zimbabwe Ltd ("Veristays360", "we", "us") governing your access to and use of the Veristays360 website, mobile experience, and booking platform (together, the "Platform").

By creating an account, browsing listings, making a booking, or listing a property, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Platform.

To use Veristays360, you must:

• Be at least 18 years old and able to form a legally binding contract.
• Provide accurate registration information and keep it up to date.
• Complete identity verification (KYC) before hosting, receiving payouts, or where we require it for a specific booking.
• Keep your login credentials confidential — you're responsible for activity on your account.

One person or legal entity may not maintain more than one active account without our written permission. You can sign in with an email and password or with a supported social provider (currently Google) — either way, these Terms apply equally.

Veristays360 is a marketplace that connects independent property hosts ("Hosts") with travelers seeking short-term accommodation ("Guests") across Zimbabwe. We are not a party to the accommodation contract formed between a Host and a Guest — we provide the technology, payment infrastructure, identity checks, and support that make that contract possible.

Listings, availability, pricing, and house rules are set by individual Hosts. Veristays360 reviews listings for quality and safety standards but doesn't guarantee the accuracy of every description, photo, or amenity claim — always review a listing carefully before booking.

As a Host, you agree to:

• Only list properties you own or have clear authority to rent out.
• Keep your calendar, pricing, and house rules accurate and up to date.
• Honor confirmed bookings and communicate promptly with Guests.
• Maintain your property in a safe, habitable, and accurately described condition.
• Comply with all local laws applicable to short-term rentals, including any licensing, tax, or zoning requirements.

You're solely responsible for your listings and for any loss or damage arising from inaccurate information, safety issues, or failure to honor a booking. Switching on hosting from your account enrolls you in our payout system — see Payouts & cancellations below.

A booking is confirmed once payment is authorized and the Host accepts (or the listing is set to instant booking). Confirming a booking creates a direct contract between you and the Host, subject to the house rules and cancellation policy shown at checkout.

As a Guest, you agree to:

• Respect the property, house rules, and maximum occupancy stated in the listing.
• Leave the property in the condition you found it, reasonable wear excepted.
• Not use the property for any unlawful, unsafe, or undisclosed commercial purpose.
• Communicate any issues with a stay to the Host and to Veristays360 support promptly.

All prices on Veristays360 are shown in US Dollars unless otherwise stated, and include the nightly rate set by the Host plus any cleaning fee and applicable service fees. The full price breakdown is always shown before you confirm a booking.

Payments are processed through our payment partners at the time of booking. By booking, you authorize Veristays360 to charge your chosen payment method for the full amount shown at checkout.

Guests pay Veristays360 when they book, and payment is not passed to the Host immediately. A booking's earnings become payable to the Host a short while after check-in, and our team then pays them out to the Host's registered payout method, usually within a few business days. The dates are shown in the Host's earnings. This protects both sides: Guests know funds aren't released until a stay is underway, and Hosts know payment is secured before check-in.

After platform fees, Hosts receive 90% of the nightly rate for a completed stay. Cleaning fees and any custom charges are handled per the terms shown at booking.

Cancellation refunds are governed by the cancellation policy attached to the listing at the time of booking (shown in your contract summary). Veristays360 doesn't set individual cancellation policies — always review the policy before you book, since it determines what, if anything, is refundable.

To protect the community, certain actions — including hosting, receiving payouts, or specific bookings we flag for review — require identity verification (KYC). This typically means submitting a passport or national ID, its details and a photo of the document. Guests are asked to verify before check-in, and until they do the address and check-in details of their booking may stay hidden. We use this information solely to confirm you are who you say you are; see our Privacy Policy for how verification documents are stored and protected.

We may decline to verify an account, or may suspend an account pending verification, at our reasonable discretion.

Guests and Hosts may leave reviews after a completed stay. Reviews must reflect a genuine experience — we remove reviews that are fraudulent, off-topic, or contain harassment, discriminatory language, or personal information about someone else.

Anything you post on Veristays360 — reviews, messages, listing descriptions, photos — must be your own or something you have the right to share. You grant Veristays360 a non-exclusive license to display that content on the Platform for as long as your listing, review, or account remains active.

You may not use Veristays360 to:

• Circumvent the Platform to pay or be paid outside Veristays360 for a booking made here.
• Discriminate against a Host or Guest on the basis of race, gender, religion, nationality, disability, or any other protected characteristic.
• Submit false identity, payment, or listing information.
• Scrape, reverse-engineer, or interfere with the normal operation of the Platform.
• Use the Platform for any unlawful purpose, including money laundering or fraud.

The Veristays360 name, logo, and platform design are owned by Veristays360 Zimbabwe Ltd and may not be used without our written permission. Listing photos, descriptions, and other content remain owned by the Host or Guest who submitted them, subject to the license described above.

Veristays360 provides the Platform "as is". We work to verify listings and identities, but we don't guarantee that every listing is accurate, that a Host or Guest will honor a booking, or that the Platform will be uninterrupted or error-free.

To the fullest extent permitted by law, Veristays360 is not liable for indirect, incidental, or consequential damages arising from your use of the Platform, or for the acts or omissions of Hosts or Guests. Nothing in these Terms limits liability that cannot be limited under applicable law.

These Terms are governed by the laws of Zimbabwe. If a dispute arises between you and Veristays360, we'll first try to resolve it informally — contact us using the details below before pursuing formal proceedings. Disputes between a Host and a Guest relating to a specific stay are primarily between those two parties, though our support team is available to help mediate.

You can close your account at any time from your account settings. We may suspend or terminate an account that violates these Terms, poses a risk to other members, or where we're required to do so by law. Where reasonably possible, we'll tell you why.

Sections that by their nature should survive termination — including payment obligations, liability limits, and dispute resolution — remain in effect after your account is closed.

We may update these Terms from time to time to reflect changes to the Platform or to applicable law. We'll post the updated Terms here with a new "last updated" date, and for material changes, we'll make a reasonable effort to notify you directly. Continuing to use Veristays360 after changes take effect means you accept the updated Terms.

Questions about these Terms? Reach the Veristays360 team at:

• Email: admin@veristays360.com
• Phone / WhatsApp: +263 (0) 77 123 4567
• Address: Borrowdale Brooke, Harare, Zimbabwe