Privacy Policy

Veristays360 Zimbabwe Ltd ("Veristays360", "we", "us") operates a booking platform connecting Hosts and Guests across Zimbabwe. This Privacy Policy applies to information we collect through our website, mobile experience, and related services (together, the "Platform"), and explains how we handle it in plain terms.

This policy should be read alongside our Terms of Service. If you have questions after reading it, see Contact us below.

We collect information in three ways:

• What you give us directly — your name, email, phone number, password (stored hashed, never in plain text), profile photo, and, for Hosts, listing details and photos.
• What we collect for verification and payments — your passport or national ID (its number, a photo of it, and the name, date of birth and gender printed on it) for identity checks, a registration document for business Hosts, and payment details processed by our payment partners (Veristays360 does not store full card numbers).
• What we collect automatically — device and browser information, IP address, pages viewed, search queries, and approximate location, used to keep the Platform secure and to improve search relevance.

We use the information we collect to:

• Create and secure your account, and authenticate you when you sign in.
• Process bookings, payments, refunds, and host payouts.
• Verify identity where required, to protect the community from fraud.
• Send booking confirmations, receipts, and important account or security notices.
• Provide customer support and investigate reported issues.
• Improve search results, prevent abuse, and maintain the security of the Platform.

We do not use your booking or verification data to build advertising profiles, and we do not sell it to data brokers.

When you host a property, receive payouts, or complete a booking we've flagged for verification, we ask for a passport or national ID, its number and the details printed on it (name, date of birth and gender), and a photo of the document. Guests are asked to verify before check-in. Business Hosts also give a company registration document and a contact person. This information is used exclusively to confirm your identity and reduce fraud on the Platform, and your gender is never shown to Hosts or Guests.

Verification documents are stored separately from your general profile data, access is restricted to the systems and staff that need it to perform verification, and we retain them only as long as necessary for verification and any legal record-keeping obligations that apply to us.

Guest payments and host payouts are processed through licensed payment partners. Veristays360 stores booking amounts, fees, and payout history so you can see your transaction record, but full card and bank account numbers are handled by our payment partners under their own security standards — Veristays360 doesn't store your complete card number.

We use cookies and similar technologies to:

• Keep you signed in and remember your preferences (like guest or host view).
• Understand how the Platform is used, so we can fix problems and improve it.
• Protect against fraudulent sign-ins and abuse.

We use essential cookies required for the Platform to function, and a smaller set of analytics cookies. You can control cookies through your browser settings — blocking essential cookies may prevent you from signing in or booking.

We share personal information only where it's necessary to run the Platform:

• Hosts and Guests, with each other — a Guest's name and contact details are shared with a Host once a booking is confirmed, and vice versa, so the stay can happen.
• Service providers — including our email delivery, image hosting, and payment processing partners, who process data on our behalf and only for the purpose we specify.
• Sign-in providers — if you choose to sign in with Google, we receive the basic profile information Google shares with your consent.
• Legal & safety — where required by law, to enforce our Terms, or to protect the rights, property, or safety of Veristays360, our members, or the public.

We never sell your personal information to third parties.

We keep personal information for as long as your account is active, and for a reasonable period afterward to meet legal, tax, and dispute-resolution obligations — for example, booking and payment records are kept long enough to handle any post-stay dispute or regulatory requirement. When information is no longer needed for these purposes, we delete or anonymize it.

Depending on your location, you generally have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information — most of this you can update directly in your account.
• Request deletion of your account and associated data, subject to records we're required to keep.
• Object to or restrict certain uses of your information.

To exercise any of these rights, contact us using the details in Contact us below — we'll respond within a reasonable time.

We use industry-standard safeguards to protect your information, including encrypted connections, hashed passwords, and access controls that limit who inside Veristays360 can view sensitive data such as verification documents. No system is completely immune to risk, but we work continuously to keep the Platform secure and to respond quickly if something goes wrong.

Some of our service providers operate outside Zimbabwe. Where we transfer personal information internationally, we take reasonable steps to ensure it continues to be protected consistently with this Policy, including only working with providers who maintain appropriate security standards.

Veristays360 is not intended for anyone under 18. We don't knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we'll delete it.

We may update this Privacy Policy as our Platform and practices evolve. We'll post the updated version here with a new "last updated" date, and for material changes, we'll make a reasonable effort to let you know directly.

For privacy questions or to exercise your rights, reach us at:

• Email: admin@veristays360.com
• Phone / WhatsApp: +263 (0) 77 123 4567
• Address: Borrowdale Brooke, Harare, Zimbabwe